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Shipping & Returns

Shipping & Returns

Learn more about CacheboxStore.com's ordering and shipping process. If you have a question that is not explained or listed here, please contact us.

Free Shipping Offer

Free shipping will be credited for all purchases totalling $50 or more on in cart items excluding state and local taxes. In order to qualify, purchases must be shipped within the United States. All purchases that qualify for free shipping will be shipped via USPS Cheapest service. If purchase exceeds weight limitations by USPS Cheapest option, USPS Priority mail will be substituted at no additional cost.

What shipping services do you use?

CacheboxStore.com uses multiple carriers to ship your order. Most orders will be shipped the same day if possible and we have all items in stock. Nearly all order are processed and shipped within 1-2 business days. Typical carriers are listed in the table below.

  3 oz or Less 4-13 oz 13 oz or More
UPS     X
FedEx     X

What is the approximate delivery time for my order?

Delivery times vary based not only by carrier but also by service selected during the checkout process. Below are estimates of typical delivery times for most continental US home deliveries.

Free Shipping 2-10 Days
1st Class 2-5 Days
Priority 2-3 Days
Express 1 Day

How do I access my shipping information?

The tracking numbers for each day's shipped orders are automatically emailed after your order has been processed. Alternatively, you can check your order status online through your CacheboxStore.com account (if created or used during the checkout process) to access your tracking number.

My tracking number is not working. What should I do?

Packages are sometimes received by the carrier and are not scanned right away. In this case, please wait a day or two for tracking information to update. If for some reason your order doesn't arrive, give us a call and we'll be happy to help you initiate the lost package process with your carrier.

How do I contact FedEx, UPS or USPS?

Phone: 1-800-GO-FEDEX (1-800-463-3339)
Website: www.fedex.com

Phone: 1-800-PICK-UPS (742-5877)
Website: www.ups.com

Phone: 1-800-ASK-USPS (1-800-275-8777)
Website: www.usps.com

The carrier has my package but they have not delivered it yet. Why?

Please contact the appropriate carrier to obtain further status on your package(s). The priority of delivery within the method of shipment chosen is determined by your local carrier's hub. CacheboxStore.com would always like for your packages to be delivered ASAP. If your carrier is holding them, please contact your carrier.

Why was a notice left on my door?

A notice was left on your door to let you know that a package delivery was attempted. Your notice contains information to help you complete the delivery.

* If the packages were Signature Required, refer to boxes checked by your carrier's driver on the notice.
* If the carrier's driver was able to leave your package at an alternate location, your notice indicates where the package was left (for example, your garage or back porch).

I was not home when a delivery was attempted, and a notice was left. Will the carrier make another attempt?

Yes. Most carriers make up to three delivery attempts, excluding Saturdays, Sundays, and holidays.

What time will the carrier make its next delivery attempt?

If this was a first or second attempt, the next delivery attempt will be made on the next business day. Your driver has usually indicated on the notice the approximate time range within which the next attempt will be made.

When will my package arrive?

In the U.S., your package cannot be scheduled to arrive at a specific time of day. Most packages are delivered anytime between 9:00 a.m. and 7:00 p.m., Monday through Friday (USPS delivers on Saturdays in most cases).

Does CacheboxStore.com pay the return shipping cost for returned merchandise?

No, CacheboxStore.com does not pay the return shipping cost for returned merchandise. However, if you pay to send the item back to CacheboxStore.com, we will replace the item and ship the replacement to you at no charge. CacheboxStore.com will employ every resource it has to ensure that your item is replaced promptly, without hassle.

What should I do if an item is missing from my order?

First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please email or call Cachebox.com Customer Service at contact@CacheboxStore.com or 765.409.4267 if you're unable to locate an item.

Does CacheboxStore.com deliver to APO or FPO addresses?

Yes, we deliver to APO/FPO addresses. APO/FPO orders are shipped by the United States Postal Service and usually take one to two business days to process and, once shipped, five to ten working days to deliver. However, CacheboxStore.com cannot control delivery time. Some APO/FPO orders may require 6-8 weeks of lead time.

Does CacheboxStore.com deliver to P.O. Boxes?

Yes, CacheboxStore.com can ship to residential P.O. Boxes in most areas.

Why was my order sent in multiple packages when it all could have fit in one box?

CacheboxStore.com may decide to package your items separately due to weight or size concerns. The most common reason why multiple boxes are used is for a single order is that CacheboxStore.com is concerned for the safety of the contents of the package, they cannot be boxed together.

The carrier has returned my order/package to CacheboxStore.com. What happens now?

Once we receive the package, we'll credit your credit card back in full, including any shipping costs you may have paid. An email notification will be sent to notify you of the returned merchandise.

Are shipping costs added cumulatively for each item I order, or do they decrease when multiple items are purchased together?

When you order multiple items together, your shipping cost is usually reduced, according to weight and size. Simply place all items you wish to purchase in the shopping cart, enter your postal code and apply the shipping calculator. You will be shown a total shipping cost that includes any applicable reductions. For certain items, due to significant shipping discounts already offered by CacheboxStore.com, the shipping will be added cumulatively, unless multiple items are purchased.

Does CacheboxStore.com ship internationally?

CacheboxStore.com does ship internationally; however international orders are not insured for damage, theft or lost packages. Liability of a customer's order is assumed once an international address is specified for shipping.

How long is the waiting period before I am able to file a claim for a lost, damaged, misdelivered or tampered package?

If your order was damaged, misdelivered or tampered with while in transit, please contact Customer Service within 3 business days of delivery. If your order was lost while in transit, please contact Customer Service within 7 business days of not receiving your order.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Once you receive an email that your return has been authorized, ship the returned merchandice to:

Cachebox Geocaching Store
Attn: Returns Dept
2353 Gilpin Ave
Colorado Springs, CO 80910

We'll notify you via e-mail of your refund once we've received and processed the returned merchandice.


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